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Reputation Management
Online reputation management is an ongoing task which serves to create, cultivate and maintain your brand name and its good standing online. Much like traditional reputation management, it’s all about perception. Your online reputation is your most valuable asset and ignoring it can cost you customers and money. Consumers increasingly rely on online research when considering a purchase.
- 88% of buyers research products online before making a purchase (online or in-store)
- 86% will hesitate to purchase from a business that has negative reviews
Not only that, but your website positioning in the search engines can suffer from poor reviews, as well. Google uses an algorithm that positions websites with better online reputation than those with bad or no reputation. An excellent online reputation puts you head and shoulders above the competition. Identify your happiest customers and make it easy for them to share their experiences on the most important review sites.
Sagentic Web Design will help you take control of your reputation by monitoring all your reviews in one report. You'll also be able to better expand your online presence since we help you identify and build missing business listings on top and niche directories..
RESPOND WITH A SINGLE CLICK WITH OUR REPUTATION MANAGEMENT SOFTWARE
- Reply directly to Google and Facebook reviews
- Review responses build trust between business and customer
- Respond quickly and efficiently to show customers you care
- Track all responses from inside your report
- Makes reputation management a smooth, simple process
REACH YOUR CUSTOMERS ANYWHERE, AT ANY TIME
Generate Online Reviews
Our Reputation Management software allows you to reach out to your customers through Email, SMS, In-Store Kiosks, Online, and with Printed Materials.
Easily launch email campaigns in just a few clicks.
Reach your customers’ inboxes in seconds. Simply select a template, import your contacts, and hit ‘send’. Scaling up review generation really can be that simple.
REACH YOUR CUSTOMERS ANYWHERE, AT ANY TIME
Unlock 98% open rates with SMS
Reach your customers every time with SMS Mode. 98% open rates** and mobile-friendly landing pages – the perfect recipe for increased review rates.
KIOSK MODE IN-STORE REVIEW GENERATION
Capture Feedback In-Store
Strike while the iron is hot. With Kiosk Mode, you can encourage customers to leave feedback in-store via terminals and tablets.
KIOSK MODE IN-STORE REVIEW GENERATION
Get reviews wherever you can drop a link
With Link Mode, you can generate a custom link to use anywhere… and we mean anywhere.
Add it to email signatures. Use it in printed marketing materials. Share it via live chat. The possibilities are endless.
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FOCUS ON YOUR CUSTOMER FEEDBACK TO IMPROVE YOUR SERVICES
Use feedback to improve your business
More reviews are great, but let’s not underestimate the value of learning from each customer’s experience. Every response will include valuable feedback, so you can uncover issues and respond quickly.
FOCUS ON YOUR CUSTOMER FEEDBACK TO IMPROVE YOUR SERVICES
Measure and improve campaign performance
Track campaign performance in detail – from open and response rates to your average star rating – and apply what you have learned to your next campaigns.
MONITOR AND MANAGE ALL YOUR REVIEWS, ACROSS EVERY KEY SITE, IN ONE PLACE.
Never miss customer feedback again
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